Chapter 1 - Cutting red tape Streamlining the budget process Decentralizing personnel policy Streamlining procurement Reorienting the inspectors general Eliminating regulatory overkill Chapter 2 - Putting customers first Giving customers a voice - and a choice Making service organizations compete Creating market dynamics Using market mechanism to solve problems Chapter 3 - Empowering employees to get results Decentralizing decisionmaking power Giving federal workers the tools they need to do their jobs Enhancing the quality of work life Forming a labor-management partnership Exert leadership Chapter 4 - Cutting back to basics Eliminate what we don't need Collecting more Investing in greater productivity Reengineering programs to cut costs National performance review major recommendations by agency National performance review summary of savings National performance review major recommendations affecting governmental systems