APA

Rao A., Carr L. P., Dambolena I. G., Kopp R. J., Martin J., Rafīʻī F. & [Schlesinger P. F. (1996). Total quality management. New York: John Wiley and Sons.

Chicago

Rao Ashok, Carr Lawrence P, Dambolena Ismael Gerardo, Kopp Robert J, Martin John, Rafīʻī Farshād and [Schlesinger Phyllis Fineman. 1996. Total quality management. New York: John Wiley and Sons.

Harvard

Rao A., Carr L. P., Dambolena I. G., Kopp R. J., Martin J., Rafīʻī F. and [Schlesinger P. F. (1996). Total quality management. New York: John Wiley and Sons.

MLA

Rao Ashok, Carr Lawrence P, Dambolena Ismael Gerardo, Kopp Robert J, Martin John, Rafīʻī Farshād and [Schlesinger Phyllis Fineman. Total quality management. New York: John Wiley and Sons. 1996.